Refund Policy
Refund Policy
At Elevé, customer satisfaction is important to us. If you are not fully satisfied with your order, we are here to help.
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
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Items must be unused and in their original condition
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Items must be returned in the original packaging
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Proof of purchase/order number is required
Due to hygiene reasons, worn or used shapewear cannot be returned.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will gladly assist with a replacement or refund where applicable.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping Costs
Shipping fees are non-refundable unless the item received was incorrect or damaged.
Customers are responsible for return shipping costs unless otherwise agreed.
Contact Us
For any refund or return enquiries, please contact us at:
Thank you for shopping with Elevé.