Shipping Policy

Shipping Policy

Thank you for shopping with Elevé.

We are committed to providing a smooth and reliable delivery experience for all our customers.

Processing Time

Orders are typically processed within 2–3 business days after payment confirmation.

Please note that processing times may be slightly longer during promotions, holidays, or high order volumes.

Shipping Time

Estimated delivery time:

  • South Africa: 7–14 business days

Shipping times may vary depending on your location and courier operations.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Address Information

Please ensure your shipping details are correct before completing your order.

Elevé is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.

Delays

While we do our best to ensure timely deliveries, unexpected courier or customs delays may occasionally occur.

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

support.eleve@gmail.com

We will do our best to assist you.

Thank you for choosing Elevé.